Last week I spoke in Tampa and was delighted to see a presentation on listening skills by Mark Walters, an Associate Professor at the University of South Florida. Here are some of my takeaways on a topic that doesn’t sound like a high-need area to address but is one where most of us could improve. The good news is that communication skills can be learned.
Author: Matt Anderson, The Referral Authority, Author of Fearless Referrals www.TheReferralAuthority.com Copyright 2011